![]() ![]() You can delete some of the unnecessary items on your devices to free up storage room. Free up storage space on your devices.Ī Smart Switch transfer may fail when there is not enough free storage space available on both of your devices. Navigate to Smart Switch and tap it to resume using Smart Switch on the PC.ġ. On your mobile device, tap the Home icon on the Navigation bar and swipe up to open Apps. Under Android System, tap USB for file transfer, and then choose Transferring files under Use USB for. On your phone, swipe down from the top of the screen using two fingers to access the Quick settings panel. The MTP notification will appear.Ĥ. Make sure your USB is set for file transfer. Select Reinstall device driver, and then select Confirm. On your PC or Mac, open Smart Switch, and select the three dots in the upper right corner to access additional functions.If your PC or Mac does not detect your device when it's connected via USB, or the MTP notification does not appear: When you plug in your device, a notification will ask you to allow MTP connection. Try a different USB port on your computer, if possible.Make sure the USB cable is fully plugged in to your computer and your device.You can find the device requirements on our website's Smart Switch faq page. ![]() There may be a hardware or software issue with the original computer.ġ. Confirm that your devices meet the requirements. If Smart Switch works on a different computer, please contact the computer manufacturer for further troubleshooting. If Smart Switch is still not working, trying connecting your phone to another computer. Open Smart Switch and try transferring again. Restart the computer, and then download a fresh copy of Smart Switch for Mac/PC. If your computer meets the requirements but still doesn't work, you'll need to uninstall Smart Switch. If the issue persists, please follow the remaining steps.Ĥ. ![]() Restart your computer and then try opening Smart Switch again. Windows XP, Windows Vista, Windows 7, Windows 8, and later.If updates are available, select Update Now.Ģ. Check if your computer has the necessary requirements.īelow are the system requirements for Smart Switch: On a Mac, navigate to the menu, and then select System Preferences.On a Windows PC, navigate to the search bar, and search for and select Check for updates.Checking for updates will be a little different depending what kind of computer you have: ![]()
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